When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

We believe that the best way to sell albums and other products is to create a tailored line that suits your market, personal imagery and brand. And we’ve realised that one little thing standing in the way is that you can’t customise our current cover material swatches to help you do that — select products, materials and colours, and then guide your clients to the right choice. So we've decided to relaunch our cover swatches to suit. We're now offering two different cover swatch tools, to choose your materials and to display them beautifully to clients.  Full Cover Swatch To View More >>

Our retail shopping cart is designed to help you sell your work anywhere, anytime. This upgrade makes it easier for your clients to purchase on small devices. In this upgrade we've simplified our mobile interface, introduced a simpler approach to the icons used, and updated our product images to ensure it's quick and easy to purchase products. “Quick views” and intuitive call-to-action buttons mean more purchases in the shopping cart cart, less in the “too-hard basket"… and more sales for you. Try out the mobile To View More >>

We have been running Live Help for a few weeks now and the response has been overwhelming. If you spot the little green button on most of our website links, click on it to connect with one of our team who can help with your queries. It certainly cuts out the emails, and we enjoy talking to you guys. If the button is grey it means we're not on line or are all busy right now, so just write your query and and we will answer with an email as soon as we possibly can. Help is never too far away. Cheers, Pete To View More >>

OK we're celeb junkies here, just like the rest of the world. We love it when we see famous people in our albums as they're being made, especially when they're Kiwis. Today we had a double treat as we despatched two beautiful sets of albums to Auckland photographer and Queensberry client, Emma Bass. I wanted to tell you all about them, but Ian won't let me. He reckons what's sauce for the gander is sauce for the goose, too, and it's true that, because we have a confidentiality policy, he's missed seeing some very exciting albums. So all I can say is that both weddings were absolutely stunning, To View More >>